STW MUSIC SCHOOL cancellation policy - TERMS & CONDITIONS
Cancellation of a scheduled lesson (Weekly or fortnightly):
48 hours’ notice - A lesson make-up will be arranged (please see below for more details)
24 hours’ notice or less - lesson will not be credited.
5 & 10 Lesson Package Deals and School Term Packages, cancelled 48 hours from invoice due date : 50% of amount due
5 & 10 Lesson Package Deals and School Term Packages, cancelled 24 hours from invoice due date : 100% of amount due
*emergencies will be taken into consideration, please discuss with teacher if this situation arises.
Discontinuing of lessons
If the time comes and you or your child wishes to stop with STW Music School, we now require at least 2 weeks’ notice. As sad as it is when a student leaves, it does happen. But we need to ensure the Music School remains open, and we require notice of any leaving students.
If you provide less than 1 weeks’ notice of discontinuing, you will be charged 50% of the intended invoice.
If an invoice has been issued and you have not advised that you are not wishing to continue, or you give advice the day before or on the due date of the invoice, that invoice will require full payment.
Late Payment Policy
If a music lesson payment is not received on the due date, and no notification. The next music school invoice will include a $20 late fee charge.
An invoice is issued 7 days before the due date. The due date is stated on the invoice (this will be a Wednesday). Payment is due into the Music School bank account, on the due date. Direct Debits take 24 to 48 hours to clear, please be aware of this. A courtesy reminder email is sent the day the invoice is due, as a reminder of payment.
Lesson Make-Ups - Students on 5 and 10 Lesson/TERM Package Deals
If a lesson is missed due to illness, or if you have to cancel a lesson within 48 hours or more, we will now have the first week of each school holiday set aside as a "make up" week.
Example, if you pay for 5 lessons. Week 1, 2, 3, 4 (you're away), 5. You will be invoiced for another 5 lessons after the 5th week of lessons. The 4th lesson that was missed will be made up in the School Holidays.
If School Holiday make-up lessons aren't possible, we can definitely organise alternative day and times, during the school term.
Thank you again for your assistance with this, I appreciate your support with STW Music School (Drums, Guitar & Bass Lessons), and I look forward to more AWESOME weeks of crash, bang, boom, solos, and headbanging fun!!
If you decide to have a break from lessons, or you leave the STW Music School. Any lessons you have paid for must be used within 8 weeks from the last lesson attended.
Kind Regards and appreciation